Salesforce公司客关系管理平台介绍.ppt

* * * * The Sales Cloud is the proven market and product leader. We’ve received recognition from analyst groups like IDC, Gartner, and Forrester, as well as awards from various publications and organizations that rate these sales automation applications. Most importantly though, we’ve helped over 100,000 customers across every industry and vertical achieve success with the Sales Cloud. * The Sales Cloud is helping companies grow their businesses across every major metric. Our customers have seen, on average, a 26% increase in close rate, 38% increase in lead conversion… And of course all of these metrics lead to the most important metric, which is an increase in sales. * The Service Cloud is helping companies transform customer relationships. Leading analysts firms like the Gartner Group consistently recognizes the Service Cloud as the undisputed hands down leader in its Magic Quadrant for customer service and support. The Service Cloud is also recognized as the market leader by CRM magazine, and was named as the #1 application for case management and web support by Social CRM. For 34,000 companies like Activision, Enterasys, Symantec, and Transunion, the Service Cloud is helping companies connect with their customers on new social and mobile channels. And the proof point is that customers are increasing customer satisfaction by an average of 34%. * \ * Other interesting FACTS about Marketing Cloud customers: 55% of the Fortune 100 8 of the 10 largest advertisers And thousands of customers both B2B and B2C FACTS about the Marketing Cloud product leadership: Recognized by Forrester, Gartner, and AdAge as the top providers in their studies of social marketing. Only company in the industry today that is both: a preferred marketing developer for Facebook AND Twitter certified in both engagement and analytics WHY is this IMPORTANT? You can trust the Marketing Cloud to deliver the most innovative and powerful solutions to enable your company with social.