酒店前台接待员工作岗位描述(中英文).doc

酒店前台接待员工作岗位描述 JOB TITLE: Guest Service Agent-Reception 职位： 前台接待员 AREA/DEPARTMENT: Rooms Division/Front Office 部门： 房务部/前厅部 JOB LEVEL: 9 级别 9 HOTEL BAND: I - V 酒店级别 5 REPORTS TO: Guest Service Supervisor – Reception/Front Office Manager 汇报给： 前台主管/前厅部经理经理 POSITIONS SUPERVISED: Nil 监管下属: 无 JOB SCOPE: Under the general direction of the Front Office Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。 Signature签名：……………………………………………………………………………………… Date日期: ……………………… Key Responsibilities主要职责 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 友好热情的欢迎和接待所有客人,努力自我学习及称呼客人的名字 Registers and rooms all arrivals according to established procedures 根据相关 程序登记所有的入住客人 Maintains intimate knowledge of departmental standards and procedures 熟知部门的标准和程序 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 在电脑系统中准确操作入住,退房和换房,保证预定的一致性,和其他部门紧密协作满足客人要求 Maintains cash