导游业务应变能力50个问题.docVIP

导游业务应变能力50个问题 1、由于客观原因，旅游团要提前离开某地。地陪导游员应做好哪些工作? （1）尽量抓紧时间，将计划内的参观游览安排完成。若有困难，地陪应有应变计划，突出本地最具代表性。最具特色的旅游景点，使旅游者对本地旅游景观有一个基本的了解； （2）向旅行社报告与饭店车队联系，及时办理退房、退餐。退车事宜。 （3）及时通知下一站，做好变更接待计划安排。 Try best to complete the original schedule, if should be shifted, highlight the local’s most representative and unique sites, let the tourists have a brief understanding of local’s sites Report the agency and contact with coach, deal with the cancellation of housing, meal and coach Notify the next stage, change the schedule 2、地陪导游员应如何防止漏接事件发生， （1）认真阅读接待计划，对旅游团抵达的日期、时间和接站地点等要亲自核实清楚； （2）核实交通工具到达的准确时间。 （3）提前半小时到达接站地点，等候团队的到来。 Read the schedule carefully, confirm the reaching date, time and venue of the tourist group Confirm the exact reach time of the transportation Wait the group at the stop half an hour in advance 3、地陪按计划和预定时间到机场接一个日本旅游团，可是没有接到这个团。你做为地陪应如何处理 （1）立即与旅行社联系，查明原因； （2）如果推迟时间不长，地陪可留在机场等候。 （3）如果推迟时间较长，地陪应按旅行处的安排、重新落实接待事宜。 Contact the agency and find out the trouble Local guide wait at the airport if the delay is in a short time Local guide should rearrange the schedule by the agency if the delay is long 4、如果发生了错接事故，应如何办理？ 如果错接发生在同一家旅行社接待的两个旅行团时，经旅行社同意，地配可不再交换旅游团，但全陪应交换旅游团，并向游客致歉，如果错接的是另一家旅行社的团时，地陪和全陪应立即向旅行社汇报，设法尽快交换旅游团，并向旅游者说明情况并致歉。 If these two groups are accommodated by same agency, local guides can continue their jobs without exchanging under the agency’s permission, while national guides are not If these two groups are accommodated by different agencies, local guides and national guides should report the agency and try their best to exchange the groups and explain and apologize to the tourists 5、何谓误机事故？应怎样处理？ 由于某种原因或旅行社工作失误造成旅行团没有按原定班次离开本地区而导致暂时性的滞留叫误机。游客乘近班次离开本站或者采取包机和其他交通工具前往下一站。 Since some causes or agency’s mistake, the tourists group did not leave as original schedule and the group stays temporary. The tourists take the nearest flight or charter flight or other means of transportation to next city. 6、如何防止误机事故发生？ （1）地陪和全陪应提前做好离站交通票据的落实工作，核对并确认日期、班次、时间。目的地等。带团期间要随时与旅行社联