香格里拉酒店Room Service SOP.docVIP

PAGE 33 STANDARD OPERATION PROCEDURES 标准工作程序 ROOM SERVICE 送餐部  ROOM SERVICE ASSOCIATE STANDARD OPERATING PROCEDURES Task No. Description How to Pre-Set Trays for Breakfast Operation 如何准备早餐托盘 How to Pre-Set Trolley for Breakfast Operatio 如何准备早餐的推车 How to Set-Up continental Breakfast order on tray 如何在托盘上准备早餐 Order Taking 点单 Trolley and tray sey up 托盘及餐车的摆放 Transporting In-Room Dining Orders 运送食物 Entering a Guest Room 进入客房 Service in the guest room 在客人房间服务 9 Serving Toast in the Guest Room 在房间服务土司 10 Clearing of Trolley/Tray from the Room 在房间收托盘及餐车 11 Checking of Floor/Clearing of Trolleys and Trays 收托盘及餐车(在楼层) 12 Collection of B/F Door Knobs Menu 收早餐挂牌 13 Handling out of stock items 不能提供的食品 14 Handling in Room Guest Special request 解决客人特殊要求 SHANGRI-LA HOTEL, FUZHOU STANDARD OPERATION PROCEDURE 福州香格里拉大酒店 标准工作程序 DEPARTMENT:Room Service 部门 ：送餐部 JOB TITLE: Service Associate 职称 ：送餐部员工 TASK NO : 01 号码 TASK : How to Pre-Set Trays for Breakfast Operation 工作职责 : 如何准备早餐托盘 EQUIPMENT REQUIRED: tray ,tray mat, chinarware, cutlery,removal card . 所需设备 ： 托盘，托盘垫，瓷器，餐具，收餐卡。 WHAT TO DO 工作程序 HOW TO DO 操作明细 WHY 工作目的 STEP : 1 步骤 STEP : 2 步骤 STEP : 3 步骤 STEP : 4 步骤 STEP : 5 步骤 STEP : 6 步骤 STEP : 7 步骤 STEP : 8 步骤 在托盘上放一块干净的布。 Place a clean cloth on tray.. 托盘必须干净、无裂痕。 Tray must be clean and not cracked. 垫布无污迹、无破损且大小和托盘相符。 Cloth should have no stains, not torn and fits the tray 把糖缸放在托盘的右上角。 Place sugar bowl (top right) of tray. 糖缸必须无污迹及裂痕。 Bowl must not be stained or chipped. 放置咖啡碟和面包盘咖啡碟：右下脚 面包盘：左下脚 Place saucer and side plate: Saucer: right bottom Side plate: left bottom 杯子和咖啡碟必须无污迹及裂痕 Cups and saucers must not be stain o