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How Are Customers Using Opalis? Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Virtual Machine Life-Cycle Management Orchestrate incident management and resolution Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) Incident Management Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Change and Configuration Management Integration for some System Center Products to be released in 2010 Datacenter Challenges and Goals Enable Ne