JD - 酒店健身中心救生员工作职责.docVIP

救生员--健身中心 LIFEGUARD--Fitness Pavilion 2016/07/01 Page PAGE 4 工作地点： Place of Work: 嘉年华会所 Rio Carnival Club 工作范围及总体职责： Scope and General Purpose of Job: 根据相关政策协助泳池区域顺畅有效的运营。 To assist in the smooth and efficient operation of the beach/pool area as per the standards laid down. 上级主管： Responsible to: 主管--健身中心 Supervisor--Fitness Pavilion 下属职员： Responsible for: - 主要职责 Main Duties 营运 Operational 为健身中心的的销售做出贡献。 To contribute to the Fitness Pavilionsales 根据顾客意见调查结果，确保所有改进措施贯彻执行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 确保根据会所的标准提供礼貌、专业、有效及灵活的服务。 To provide a courteous, professional, efficient and flexible service at all times, following Club Standards of Performance. 负责指定工作区域的所有职责和任务。关注、回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改、 To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. 以灵活的态度和熟练的技巧协助健身及水疗中心其他区域和其它的酒店部门。 To be entirely flexible and adept to rotate within the different sub departments of the Fitness Pavilion Spa or any other Department of the Club as assigned. 熟悉酒店的设施及各项服务。 To be fully conversant with all services and facilities offered by the Club. 营运（续） Operational (continued) 负责建立并负责指定区域的营业和关门程序。 To perform opening and closing procedures established for the Place of Work as assigned. 确保工作区域和其他区域保持干净且整洁有序。 To ensure that the Place of Work and surrounding area is kept clean and organized at all times. 保持周围环境的清洁。 Must keep all areas clean at all time. 保持泳池设备和周围区域设施的良好状态。 Must upkeep all pool equipment in and around the deck. 确保以恰当的方式使用泳池设备。 Makes optimum use of the pool equipment. 完成其它与职责相关的任务。 Performs any job related duties and functions as directed. 宾客服务 Customer Service 礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。 Handle gue