初级商务英语听说学生用书课件何芳 吴立高ISBN 9787566306340 PPTunit 9 Telephoning.pptVIP

Unit 9 Telephoning In this unit we will talk about making and answering an appropriate call taking correct notes and leaving messages handling different kinds of calls Making and Answering a Call Appropriately Taking Notes and Leaving Messages Handling Different Kinds of Calls 1Making and Answering a Call Appropriately 1.1Startingup Telephoning is a very direct form of communication. Telephone manner is vital in business as it is often the first impression of your business a potential client will receive. Then, how to make a good impression on the phone? Work in pairs and try to list the DOS and DON’TS on the phone as many as possible. 1.2 A Listen to the passage concerning the tips to make a first call. After listening, decide whether the following statements are true or false by putting a tick (√) in the correct box. B Now listen to the passage again and fill in the blanks with the missing words you’ve heard. 1.3 A Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase (SP) broker. Amy, the receptionist, answers the phone. Listen to the call between Amy and Justin Thomas. Discuss why it’s a bad example of telephoning. 1) Does Amy answer the phone professionally? 2) Is Justin prepared? B Pair work: Suppose one is Amy and the other is Justin. Try to make an appropriate telephone conversation. Sit back to back and use only your voices to communicate — not gestures or eye contact. C Now listen to a better call between Amy and Justin’s replacement Mark, answer the following questions. And then compare it with your own dialogues. 1.4 Although every telephone call is different, you can use the simple structure and the specific phrases below to help to prepare for a call. Then what is the correct structure of making a call? Put these items in right orders. a) connect to the person you want to speak to b) Explain the purpose of the call c) G