湄潭县2012年公开招考事业单位工作人.pptVIP

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2019-07-16 发布于四川
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湄潭县2012年公开招考事业单位工作人.ppt

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Benchmarking of Transactions with DEA: Analyses on Process Level at the Example of a Banking Process Agenda Introduction Research positioning / contribution Definitions Methodology Method / Methodology Case study Conclusion ? F r a n k f u r t – S c h o o l . d e 7th Int. Conf. on DEA, Conference Presentation, Philadelphia, PA, 11.07.2009 * ? F r a n k f u r t – S c h o o l . d e Andreas Burger a.burger@frankfurt-school.de Jürgen Moormannj.moormann@frankfurt-school.de 20 minutespresentation Introduction Research positioning / contribution Definitions Methodology Case study Results Conclusion 1 2 4 3 5 6 7 1 Process performance matters Performance gaps are existent Process performance is strongly linked to (a) process design and (b) execution quality Variation is all-around Basic idea of this work: (1) Detect (intrinsic) inefficiency in process execution (2) Evaluate the performance gap (inefficiency ? best practice) (3) Derive measures for improving the process to best practice level e.g. process modeling /simulation Company’s performance An overview e.g. Deming, Six Sigma … identify gaps … find ways to close gaps 2 Processanalysis Data EnvelopmentAnalysis (DEA) Process PerformanceMeasurement Research gap Non parametricmethods OperationsManagement 3 Research area Scientific field Processdiagnosis 1 2 4 Research strategy: Design science (Hevner et al.) Effective search for a method Research contribution / What’s new? Concept of “intrinsic inefficiency” for analyzing the process execution quality Benchmarking of Transactions: An innovative DEA-based approach for process performance analysis Generating first results from an case-study application in Banking Using transaction logs for analyzing the process execution quality. ProcessManagement Performancemeasurement Business ProcessIntelligence Efficiency Measurement 3 Distance: A - A* Intrinsic inefficiency A*- B Extrinsic inefficiency B - C Theoretical inefficiency _____