3.5 买方付款后的处理 after payment.pptVIP

* 《跨境电商沟通与客服》 3.5 买方付款后的处理 After Payment 《跨境电商沟通与客服》 目 录 买方付款后的处理 1. 买方已付款，但库存无货 2. 资金未通过风控 3. 资金通过风控，且库存有货 4. 通知发货 《跨境电商沟通与客服》 1. 买方已付款，但库存无货 邮件沟通要点： 1、向客户推荐类似的产品，并提供相应的链接 2、告诉客户取消流程 3、感谢客户的配合 1. 买方已付款，但库存无货 Dear Customer, Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones also ok for you: /store/product/*******1.html /store/product/*******2.html If you don’t need any other item, pls apply for ‘cancel the order’.And please choose the reason of “buyer Ordered wrong Product”. In such case, your payment will be returned in 7 business days. Sorry for the trouble and thanks so much for your understanding. Best Regards (Your name) 2. 资金未通过风控 邮件沟通要点： 1、及时给买家留言，重新下订单 2、建议用别的支付方式付款 3、真诚耐心地与客户沟通 2. 买方资金未通过风控 Dear Customer, I am sorry to tell you that your order has been cancelled because your credit card has not been approved by Aliexpress. If you want the item now, we have prepared for you and you can make a new order. Besides, you can pay through Western Union, T/T payment or other ways too. Also, please contact with the Ali initiatively! Good luck! Best regards, (Your name) 3. 资金通过风控，且库存有货 邮件沟通要点： 1、尽快发货，确认地址和电话 2、沟通报关单上的货名与货值 3、告诉客户产品的安排 3. 买方资金通过风控，且库存有货 Dear Valuable Customer, Thank you for your order and fast payment. Your item will be arranged within 24-48 hours to get courier No. and it would take another two days to be online for tracking. By the way, please confirm your address, post code and phone number is updated without change (Russian customers must give us the receiver’s full name). To avoid high import taxes, we usually declare the item name “xx” and item value “under USD 50”, is it OK? Any special requirements will be replied within 24 hours. We would check the product quality and try our best to make sure you receive it in a satisfactory condition. Thanks for your purchase and we will update courier No. to you soon. Best R