HND客服报告正文.docxVIP

HND-客服报告正文 PAGE PAGE 1 ———————————————————————————————— 作者： ———————————————————————————————— 日期： Creating a Culture of Customer Care H1F0 34 Candidate Name: Grade and Class: 个人收集整理，勿做商业用途 个人收集整理，勿做商业用途 PAGE 1 个人收集整理，勿做商业用途 Content TOC \o 1-3 \h \z \u 1.0 Introduction 2 2.0 Expectation of internal and external customer 2 2.1 Internal Customers 2 2.2 External customer 3 3.0 Establishment and maintenance of customer relationship 4 3.1 What is the customer relationship management 4 3.2 T