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Unit 7
Customer Services
1
OUTLINE
Listening 1 2
Watching 1 2
Speaking 1 2
Supplementary Material
Further Listening , Further Watching 1
Further Watching 2 , Further Watching 3 , Fun Time
Teaching Plan
In Class
• Period 1: Listening 1 → Watching 1
• Period 2: Speaking 1 → Listening 2
• Period 3: Watching 2 (Task 1) →Project
• Period 4: Watching 2 (Task 2) →Speaking 2
After Class
• Unit File + Supplementary Listening
Learning Focus
Knowledge:
To build up the vocabulary about providing customer service
To get a general idea of the basic components in serving customers
To be aware of taking good care of valued clients
Skills：
To be able to make and answer inquires
To learn how to make opinion surveys on products or services
To be competent to handle complaints efficiently
Listening 1-Task 1
1. Warming-up
Practice making and answering inquiries. The first one
has been given to you as an example.
Make Inquiries
1. Would you please tell me how to open a bank account?
2.I’m wondering if I followed the right procedure for
unlocking the safe.
3. Excuse me, could you please show me the right way to
our school library?
4. I’m not sure which color to choose, could you please
give me any suggestions?
Listening 1-Task 1
1. Warming-up
Practice making and answering inquiries. The first one
has been given to you as an example.
Answer Inquiries
1. Certainly. Please show me your ID card first, and then
fill out this form.
2. I’m
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