旅游咨询中心.ppt

Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 青岛圜际旅游集散中心 旅游服务岗(前台) 培训资料 2014年7月 ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd  Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 培训资料大纲 ●1、了解旅游服务岗(前台)工作的重 要性 °2.、旅游服务岗(前台)人员必备的素 质 ●3、旅游服务岗(前台工作流程 ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd  Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 各迎客厅、交通服务大厅一旅游服积 作为服务企业,旅游集散中最能够体现服 务的内涵的就是那些直接面对游客的员工。旅游 服务岗(前台)是旅游集散中心的一个窗口,旅 游服务岗(前台)员工的素质,直接关系到旅游 集散中心的服务质量和服务水准。旅游服务岗( 前台)的员工必须记住,自己坐在旅游服务岗( 前台)的位置上,自己拿趟话或接待客人时的 时候,就代表了整个公司。 ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd  Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 1、对于客人来说,旅游服务岗(前台)的员工的服 务代表着整个旅游集散中心的服务。 “我想了解夕阳红的线路特点”,8 “对不起,我不是很清楚。” 游客本来对旅游集散中心的牌子非常信赖,但是,当 他发现旅游服务岗(前台)接受咨询的员工居然连线路特 点都不清楚,不禁怀疑起旅游集散中心员工的素质了。于 是,对于接下来这个员工给游客介绍的内容都抱着怀疑的 态度。这对公司的品牌是一个很大的伤害,即使公司其他 员工的基础知识多么扎实,电于面对游客的这个员工的问 题,而毫无作用了。游客对旅行社的印象,首先就是 从旅游服务岗气前台)的服务始的。如果旅游服务岗( 前台)员工令游客很有好感,不仅能够促成销售,而且对 公司的口碑也很有