诺基亚质量改善七步法资料（PPT67页）.pptxVIP

NOKIA 7;How to boost growth of productivity ? 如何推进生产力的增长?;What is NOKIA 7 ?什么是诺基亚七步法;What is a Problem? 什么是问题?;Scale of the Problem问题的尺度;NOKIA 7 Steps to Problem Solving 诺基亚七步法解决问题;Structure of the Steps 各步骤的结构;Step 1 Identify Problem 步骤1 确认问题; Problem Statement 问题陈述;Current situation: Shipments are arriving to customers too late and at too high a cost. 目前状态 ：货物抵达客户太晚了，费用太高了 Desired situation: Prompt customer delivery at minimal cost. 预期状态：以最少的费用及时发货给客户 Operative term: Operational definition: 运营术语： 运营定义：;Current Situation目前状态: Electronic product shipments are being delivered to customers in an average of 14 days time and at an average cost of 13% of the sales unit price. 电子产品的交付时间为平均14天，平均费用是销售单价的13％. Desired Situation预期状态: Prompt delivery of within 2 days, at a price not to exceed 3% of the unit sales price. 2天内及时交付，费用不超过销售单价的3%. Problem Statement问题陈述: Product deliveries take 14 days instead of 2 days, and the cost is 13% of sales unit price whereas it should be max 3%. 产品发货时间是14天而不是2天, 费用应是不超过销售单价的3%然而目前却为13%. Action行动: Improve product shipment performance from now 14 days to under 2 days, while reducing the total cost per shipment from now 13% to no more than 3% of the unit sales price, within the next 30 days. 在今后30天内，提高产品的发货效率，从14天降到低至2天，同时将每批货物的全部费用从销售单价的13％降低到不超过3％。;BASICTOOL 基本工具; Pareto Chart柏拉图;Example: Pareto Principle示例:柏拉图原理Sales Revenue Analysis 80/20 Rule销售收入分析80/20原则;Step 1 Check List步骤1 检查表 ;Step 2 Analyze Problem步骤2 分析问题;Planning for Data Collection;Process Mapping过程图;Example: Process Map示例:过程图; Graphs图形;Example: Bar Chart 示例:柱状图Helpdesk Calls data HD 电话数据; Histogram直方图;;Step 2 Check List 步骤2 检查表;Step 3 Determine Causes 步骤3 确定原因;Cause-Effect Diagram (Fishbone Diagram) 因果图(鱼骨图); Affinity Diagram亲和图; Interrelationship Diagram关联图; Why-Why Analysis 寻根问底分析法;Step 3 Check List 步骤3检查表;Step 4 Develop Solutions步骤4 寻求对策;;Effectiveness Estimated % of how much this solution will solve the problem 有效性 估计此方案能在多大程度上解决问题的百分比 Cost in l