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- 约2.42千字
- 约 1页
- 2020-11-11 发布于河北
- 举报
Addresser Name
Addresser Address
Addressee Name
Addressee Address
Dear ___________,
It is with great concern and regret we received your (letter, e-mail, phone call,
etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND
DATE IT OCCURRED).
First and foremost, on behalf of (the company/person who made the mistake), I
would like to personally apologize for your inconvenience. We accept full
responsibility for breaking our appointment and I assure you we are taking the
necessary steps to prevent it from happening in the future since we cherish our
cooperation, value our customers, make up your compensation and by no means try to
improve our service. Thank you for bringing this matter to our attention.
Having got involved in the latest (events, affairs, accidents, etc.), our business is
now at the mercy of (the main reason of breaking a date). We feel sorry for bring you
too muchinconvenience and we are now working on the ways to make up your
compensation.We know what we have done and what we need to make up while we
hope what we will do can meet your satisfaction and requirement of better service.
First of all, we will estimate the value of your loss and spare no effort to solve
your problems. Then, attention will be paid to the compensation of your loss. We are
again regretful for the loss of your time and energy. I am sure that priority will be
given to meeting your requirement. Last but not least, we will by no means improve
our service and provide you with comfort and satisfaction. We promise that we will
not have such things happen again.
We value our customers and ask you to please feel free to continue to provide
feedback about our services. If you have any further questions or would like to
discuss this matter further, please feel free to contact me at my personal
number (provide number). Again, I, on behalf of (the company/person who made the
mistake), I would like to personally apologize for
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