ITIL试题及答案汇总.docxVIP

参考资料 参考资料 ITIL试题及答案汇总 Item 3 of 184 Where should derails of a Warkaround ak/ays be documented? A The Seivice Level Agreement (SLA) G. The Prablem 口?card C. Ths Avail^tiility Managemerit IrfcrrYiation System D The IT Service Contiruity Plan Item 1 of 104 Which process is responsible for eliminating recurring incidents mnd rninirmizing the impact of incident that canrot be preverted? A. Service Level Management El. Problem Management C. Change Management D Event Management Answer B Item 2 of 184Wliii rh nf lhe fol In wine st ate me rtfs mbziLit Incicpnt reportirg and Iciggirg ig CORRECT?Incid It