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;Overview of Chapter 10;What Is the Purpose of Service Environments?;Purpose of Service Environments;Comparison of Hotel Lobbies (Fig 10.1);Physical surroundings help shape appropriate feelings and reactions in customers and employees For example: Disneyland, Denmark’s Legoland Servicescapes form a core part of the value proposition For example: Club Med, Las Vegas, Florida-based Muvico Las Vegas: Repositioned itself to a somewhat more wholesome fun resort, visually striking entertainment center Florida-based Muvico: Builds extravagant movie theatres and offers plush amenities. “What sets yo