ITIL相关资料培训理论考试72651710 .pptx

Configuration ManagementGoal – Primary ObjectiveTo provide a logical model of the IT infrastructure by identifying,controlling, maintaining and verifying the versions of ALL Configuration Items in existence.Types of CIs4 CI TypesHardwareSoftwareDocumentation Processes and Procedures Technical documentation Diagrams/Charts4. IT Staff NOT USERSWhy Configuration Management?Account for ALL IT assetsProvide accurate information to support other Service Management processesProvide a sound basis for all other Service Management disciplinesVerify records against the infrastructure and to correct exceptions5 Activities of Configuration ManagementPlanning - Strategy, policy, scope, objective, roles responsibilities - Config Mgt processes, activities and procedures - CMDB, Relationships with other processes and 3rd parties - Tools and resource requirementsIdentification - Selection, identification and labelling of all CIs - RelationshipsControl - Authorised additions, modifications and removal of CIsStatus Accounting - The reporting of all current and historical data of each CI Ordered, Under Repair, Live, Test …….Verification Auditing - Reviews and audits to verify physical existence of CIsKey ConsiderationsConfiguration Items (CIs) Component of an infrastructure that is (or is to be) under the control of Configuration ManagementConfiguration Management Database (CMDB) A database that contains all relevant details of each CI and details of the important relationships between CIsBase Level The lowest level at which CIs are uniquely identifiedBaseline – A SNAPSHOT The configuration of a product or system established at a specific point in time, capturing both structure and detailsExample Software StructureSoftwareSystemApplication 2Application1Application 3ProgrammeAProgramme CProgramme BModule1BASE LEVEL(CI Level)The lowest level at which CI’s areuniquely identifiedSubroutine1Subroutine29、要学生做的事，教职员躬亲共做；要学生学的知识，教职员躬亲共学；要学生守的规则，教职员躬亲共守。10、阅读一切好书如同和过去最杰出的人谈话。11、一个好的教师，是一个懂得心理