参考说明讲稿03service excellence优质服务hyatt culture.pptx

凯悦文化Hyatt Culture目标Presentation Objectives什么是文化 What is Culture文化为什么重要Why Culture is important如何确定及定义文化特质How the Culture Characteristics were identified and defined如何在工作中展现每一个特质How each characteristic is demonstrated in hotels and offices文化对你意味着什么What Culture means to you文化的定义Culture Defined最能体现于凯悦国际工作的共同信念、常规及行为。The shared beliefs, practices and behaviours that best represent working at Hyatt International.目标Presentation ObjectivesWhat is Culture文化为何重要Why Culture is importantHow the Culture Characteristics were identified and definedHow each characteristic is demonstrated in hotels and officesWhat Culture means to you文化的重要性Importance of Culture正是这些文化特质造就了我们今天的成功The Culture Characteristics are what have made us successful to date文化反映了我们达到目标的方式The Culture reflects the way we work to achieve our objectives文化须被每一个员工理解并接受The Culture must be understood and embraced by every employee凯悦文化的确定Identifying HI’s Culture文化定义研讨会Culture Definition Workshops所有酒店及办公室All hotels and offices所有级别及部门All levels, all departments以实际经历为基础Based on actual HI experiences基于事实 – 不是“应当如何”What it is - not what it should be文化研讨会Culture Workshops每家酒店提供5个说法Five terms from every hotel+具体行为事例Specific behaviour examples外间顾问公司参与External consulting company凯悦国际6条文化特质HI’s Six Cultural Characteristics我们创新开拓我们群策群力我们彼此关怀我们鼓励成长我们文化缤纷我们以客为尊我们创新开拓创新开拓Innovative创造性Creative先锋Pioneer时尚缔造者Trendsetter创新开拓Innovative领先Cutting edge有远见Visionary不断进步Progressive创新开拓Innovative愿意尝试新的想法Willing to try new ideas头脑开放Open minded灵活Flexible创新开拓Innovative主人翁精神Entrepreneurial spirit找寻新的方法做事Look for new ways to do the old支持别人的新想法Supporting the ideas of others等等… and more我们群策群力群策群力Teams团队合作Teamwork团队精神Team spirit群策群力Teams与其他同事一道工作达到共同目标Working with each other towards common goals随时随地协助别人Assisting others wherever possible群策群力Teams发挥他人的长处Building on the strengths of others团队目标居先于个人目标Putting the goals of the Team before personal goals等等…and more我们彼此关怀关怀Caring家庭Family友善Friendly关怀Caring关怀Caring认可Recognised安全感Safe/secure信任Trust关怀Caring鼓励团体意识及归属