2025年及以后的零售银行：零售银行业务未来的五种设想.pdfVIP

Five scenarios for the future of retail banking: Building strength amid transition + RETAIL BANKING 2025 AND BEYOND 3 | PwC | Retail Banking 2025 and Beyond Foreword Dear reader, A few decades ago, retail banking was a straightforward business. Customers made basic transactions at the branch office, stored their valuables in a safe deposit box and turned to their local bank manager for advice. Today, none of this is true. Many customers don’t want to set foot in a branch, their valuables are digital, and they turn to friends and social media for financial advice. It’s no exaggeration to say that ten years Eugénie Krijnsen from now, retail banking as we have known it could be irrelevant. Industry Lead, Financial Services Partner, PwC Netherlands Our goal in authoring this report is to highlight the massive scope of change that is underway in retail banking and to explore how these changes could unfold in the coming decade. To do this, we developed five hypothetical scenarios for the future of the sector. These scenarios, which are grounded in trends that have already begun playing out, point to three priority areas where banks should take proactive steps immediately to adapt before the changes that are in motion overtake them. The industry’s future is perilous for those who aren’t prepared but exciting for those who Roberto Hernandez are. We hope these insights help you to ensure that your organisation remains safely and