Chapter One;Part I Background Reading;Business Reception is one of the important elements to determine the success or failure of business activities. Welcoming and saying goodbye to the guests are the most basic forms and important part of the master to express feelings, reflecting courteous, especially to saying hello to guests, which can give guests a good first impression and establish a good basis for further contact. The receptionist should have respect and friendly attitude toward guests, prepare necessary information before reception, and arrange calendar and meetings in order to leave
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