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WORKAUTOMATIONINDEX2024
20 Work
Automation
24Index
WORKAUTOMATIONINDEX2024
00Overview
Summary
2023’smixofeconomicheadwindsandAImomentumsetthestageforanotheryearof
change.CompaniesarerapidlyadoptingAI,andtheirinvestmentsarepayingoff.Automated
processeswithgenerativeAIhaveexplodedby500%inthelastyearalone.
Theoutcomeshavebeenstaggering.Companiesreportexponentialoutcomesacrossteam
productivity,demandgeneration,security,customerexperience,andmore.
Thedatashowscompaniesaredrawingonamixofnewtechnologiesandanewmindset:
AIandlow-codeautomationareemergingnaturalpartnersinbusinesses.Theircombined
forcesinbusinessesareinterweavingdigitalbrains(LLMs)throughoutbusinessprocesses.
Anewautomationmindsetthatembracesagility,systemsthinking,andinclusivenessison
therise.
Inthisreport,wesharerealdataonhoworganizationsarerevolutionizingthewaytheywork
withAI,automation,andintegration,andwhatthatmeansfortheirworkin2024.
Thisdataisbasedonreal,anonymizedautomatedprocessdatacollectedin2023.Formore
detailonthemethodologybehindthisresearch,seeAppendix3.
i
WORKAUTOMATIONINDEX2024
Top8
takeaways
GenerativeAIisskyrocketingby44%ofallautomatedprocesses
400%inbusinessprocesses: arebuiltoutsideofIT:
ProcesseswithgenerativeAIgrewbyDemocratizationandthecitizen
400%in2023,andgenerativeAIdevelopment
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