护理服务活动方案.docxVIP

护理服务活动方案

目录

一、前言....................................................3

1.1编制目的.............................................3

1.2编制依据.............................................3

1.3服务目标与承诺.......................................5

二、服务对象与范围..........................................5

2.1服务对象.............................................6

2.2服务范围.............................................7

三、服务内容与标准..........................................8

3.1基础护理服务.........................................9

3.1.1评估与诊断......................................10

3.1.2治疗与护理......................................10

3.1.3康复指导........................................11

3.2特色护理服务........................................12

3.2.1心理护理........................................13

3.2.2营养指导........................................14

3.2.3协助就医........................................15

3.3服务流程与标准......................................15

3.3.1服务申请........................................16

3.3.2服务评估........................................17

3.3.3服务实施........................................19

3.3.4服务评价........................................20

四、人员培训与管理.........................................21

4.1培训计划............................................21

4.2培训内容............................................23

4.3培训方法............................................24

4.4员工管理............................................25

4.4.1岗位设置........................................26

4.4.2岗位职责........................................26

4.4.3员工激励........................................27

五、资源保障与配置.........................................28

5.1服务设施............................................30

5.2服务设备与用品......................................31

5.3服务人力资源........................................32

5.4合作与联盟..........................................33

六、风险管理与危机应对.....................................34

6.1风险识别......................