国家开放大学电大一网一平台《管理英语2》一体化考试机考形考任务7及8完整版.pdfVIP

国家开放大学电大一网一平台《管理英语2》一体化考试机

考形考任务7及8题库答案

形考任务7题库

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填

入空白处的最佳选项。

试题1

—______

—NeitherdoI.Lookatourcommunity,itissuchamess.

选择一项：

A.Ourservicecenterdon’toffermuchhelpforus.

B.Ireallydon’tthinkourservicecenterissatisfying.

C.I’mslightlysatisfiedwithourservicecenter.

试题2

—Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.

—______

选择一项：

A.Oh,Idon’tknowwhat’swrongwithit.

B.Sorry,I’llhaveitcheckedoutatonce.

C.Ok,Isee.

试题3

—Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesready

inyourrestaurant?

—Waiter:

选择一项：

A.I’mreallysorryaboutthat.

B.Idon’tthinkit’shard.

C.You’llgetitnexttime.

试题4

Weareunder______tofinishthetaskwithinsuchlimitedtime.

选择一项：

A.line

B.pressure

C.expectation

试题5

Themoreinformationyoucanget,inyourfield.

选择一项：

A.themorecompetitivewillyoube

B.youwillbethemorecompetitive

C.themorecompetitiveyouwillbe

试题6

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一

个最佳选项。

happenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfaction

business,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafew

guidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:

Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemost

thatyouwillresolvethesituationandsendthecustomerawayhappy.

Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.By

listeningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothat

satisfactorystepscanbetaken.

Showthatyoucare:Useeveryopportunitytoex