iMC 平台 故障举例-5PW103-整本手册.pdf

iMC平台

故障处理手册

产品版本：iMCPLAT7.3(E0701)

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目录

1简介······················································································································································1

1.1故障处理注意事项································································································································1

1.2故障处理求助方式································································································································1

2iMC平台故障处理·································································································································1

2.1iMC中设备能够Ping通，但是状态一直不可达······················································································1

2.2iMC无法识别端口较多的H3C设备的VLAN信息··················································································6

2.3iMC向该设备下发配置信息失败···········································································································7

2.4jserver进程状态为“获取到的进程监控数据有误”的故障处理···························································8

2.5SQLServer数据库使用动态监听端口导致iMC升级失败的解决方法··················································12

2.6部分设备增加到iMC失败···················································································································14

2.7设备轮询后系统组信息没有变化的故障处理······················································································16

2.8使用SQLServer2005数据库，修改服务器名称后，iMC升级到V7时出错的解决方法·····················16

2.9iMC发送设备重复告警，但实际上设备是不同的················································································18

2.10部分功能查询条件会自动记录