旅游英语视听说Part 1Unit 8-课件.pptx

旅游英语视听说;Unit8

WeCanHandleEmergenciesandComplaints.;knowhowtohandleemergencieshappeningduringthetrip.

handlethetourists’complaints.

;Warmingup;Haveyoumetanyemergencyduringatrip?Shareitwithyourclassmates.

?___________________________________?

2.Howshouldatourguidehandlethetourists’complaints?

___________________________________?;ListeningI

approachv.靠近

sharpadj.剧烈的

bellyn.肚子

;ListeningII

complaintn.抱怨satisfactoryadj.令人满意的

replacev.替换

disappointingadj.令人扫兴的

mentionv.提及apologizev.道歉

;ListeningI

LookingAfteranIllTraveler

;双击画面可全屏播放;Listentothedialogueorwatchthevideoandthenfillintheblanks.;Listentothedialogueorwatchthevideoandthenfillintheblanks.;Choosethebestanswer.;Role-playthedialoguewithyourpartner.;ListeningII

HandlingTouristComplaints;双击画面可全屏播放;Choosethebestanswer.;Fillintheblanks.;双击画面可全屏播放;双击画面可全屏播放;Role-play;InVideoI,whenthetourguidehearstheinjuryofatourist,hesaystoreportthisaccidenttohiscompanyfirst.Hisbehaviorisnotright.Heshouldimmediatelycopewiththeemergencyhere,andthenreportwhathashappenedtohiscompany.;Situation1:Supposeyou’reatourguide.XiaoMing,atourist,sprainshisankleduringthetrip.Makeashortdialoguewithyourpartner.Thedialoguemustinclude:;Situation2:Supposeyou’reatourguide.Aforeigntouristhaslostherpurse.Makeashortdialoguewithyourpartner,usingthefollowingexpressions:;Situation3:Supposeyou’reatourguide.Atourist,Mr.Li,tellsyouthathe’slosthisbag.Makeashortdialoguewithyourpartner.;expectationn.期望professionaladj.专业的

varyv.使多样化forinstance例如

flatadj.（车胎）没气的tiren.轮胎

appreciativeadj.感激的incidentn.（意外）事件

sympathyn.同情心resolvev.解