专升本考试 英语 投诉信类作文.pptVIP

A_______waypoliteTwowaysofcomplainingA______wayrudeWhichwaydoyouthinkismoreeffective/useful?Step1IntroductionAletterofcomplaintrequestscompensation(赔偿)fordefectiveordamagedgoodsorforpoorservice.在生活中，人们经常会遇到一些令人伤脑筋的事情，比如消费利益受损、正常生活和工作受到干扰等，此时写封投诉信不失为一个解决问题的办法。Name:EmilySituation:madeacomplaintaboutthenoiseinherdormitoryProblemBack-ground自主开发应用平台SolutionClosingAletterofcomplaintStep2AppreciationDearsir:?IamwritingtomakeacomplaintaboutthenoisethatXiaohonghasbeenmakingforseveralweeksinthedormitory.Tobehonest,Ihavebeenannoyedbythenoise.Firstofall,thenoisehasbeengoingonuntilmidnightwithoutrest.What’sworse,exposedtothenoisyenvironment,Ican’tkeeppeacefulinmymind,makingitimpossibleformetoconcentrateonmystudy.WhatmattersmostisthatIamalwaysinlowspiritswiththenoisesurroundingme.Notonlydoesthenoiseinfluencemydailylife,butalsoitisharmfultomyhealth.Inaword,Iwishyoucouldgivehersomeadvicethatsheshouldtakeothers’feelingsintoconsideration.Iwouldappreciateitifyoucouldtakemycomplaintsseriously.Step3:投诉信组织提纲时要遵循“三步走”的写作规律：Para.1：Background:Makea_________________sth.(开门见山，做投诉，尽可能做到客观礼貌，给读信人留下好印象。)Para.2:Problem:Tellthe_________forthecomplaintandthe_______oftheproblem.(可以说具体的理由，也可以说问题的后果。)Para3:Closing:A_________isputforward.(提出解决办法，礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。)complaintaboutreasonsresultsolutionStep4:投诉信格式模板： Dear______， Iam______(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout______(抱怨的事情)． Thereasonsformydissatisfactionareasfollows.Inthefirstplace,______(抱怨的第一个方面).Inaddition,______(抱怨的第二个方面).Underthesecircumstances,Ifindit______(感觉)to______(抱怨的方面带来的后果)．Iwouldappreciateitverymuchif