TCI 226-2023 TBDAEA 002-2023 城市轨道交通智能客服设备技术要求.docxVIP

ICS 35.240.99CCS M37

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T/CI226-2023T/BDAEA002-2023

城市轨道交通智能客服设备技术要求

Technicalrequirementsforintelligentcustomerserviceequipmentinurbanrailtransit

2023-12-14发布 2023-12-14实施

中国国际科技促进会北京经济技术开发区企业协会标准委员会 发布

T/CI226-2023T/BDAEA002-2023

目录

前 言 ................................................................1

1范围...................................................................1

2规范性引用文件.........................................................1

????睷?穦硷?潭?????3术语和定义.............................................................1

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3.1城市轨道交通乘客服务Urbanrailpassengertransportservice......1

3.2智能客服Unmannedpassengerservice..............................1

3.3智能客服语义库intelligentcustomerservicesemanticlibrary.....1

3.4智能客服系统intelligentcustomerservicesystem.................2

3.5数据管理DataManagementandControl.............................2

3.6自动诊断AutomaticDiagnosis.....................................2

3.7语音交互系统speechinteractionsystem...........................2

3.8语音识别speechrecognition......................................2

3.9语音合成speechsynthesis........................................2

3.10语义理解semanticcomprehension.................................2

3.11智能搜索intelligentsearch.....................................2

4智能客服建设架构.......................................................3

5智能客服特征...........................................................4

5.1智能管控.........................................................4

5.2业务闭环.........................................................4

5.3持续进化.........................................................4

6服务内容...............................................................5

6.1智能票务................................................................................................5

6.2智能出行................................................................................................5

6.3智能召援......