2026年最新大学酒店英语测试题及答案.docVIP

2026年最新大学酒店英语测试题及答案

一、单项选择题（总共10题，每题2分）

1.Whatistheprimaryroleofahotelconcierge?

A.Tomanagethehotelsfinances

B.Toprovideguestservicesandinformation

C.Tocleantheguestrooms

D.Toarrangetransportationforguests

2.Whichofthefollowingisconsideredasoftskillforhotelstaff?

A.Proficiencyinaccounting

B.Excellentcommunicationskills

C.Advancedcomputerprogramming

D.Expertiseinhotellaw

3.Inhotelmanagement,whatdoestheacronymFBstandfor?

A.FrontofBusiness

B.FoodandBeverage

C.FloorandBar

D.FrontandBack

4.Whatisthetermforthepracticeofensuringguestsatisfactionthroughpersonalizedservice?

A.Standardization

B.Customization

C.Centralization

D.Specialization

5.Whichdepartmentisresponsibleformaintainingthehotelsphysicalappearanceandcleanliness?

A.Housekeeping

B.Finance

C.Marketing

D.HumanResources

6.Whatisthepurposeofahotelshousekeepingdepartment?

A.Tomanageguestreservations

B.Tohandlebillingandpayments

C.Tocleanandmaintainguestroomsandpublicareas

D.Toorganizehotelevents

7.Whatisthetermfortheprocessofcheckingguestsinandoutofahotel?

A.Guestrelations

B.Housekeeping

C.Frontdeskoperations

D.Foodservice

8.Whichofthefollowingisakeyaspectofhotelmarketing?

A.Managinghotelinventory

B.Developingmarketingstrategies

C.Conductingfinancialaudits

D.Hiringnewstaff

9.Whatistheroleofahotelsrevenuemanager?

A.Tomanagethehotelssocialmediaaccounts

B.Tooptimizethehotelsrevenuethroughpricingandavailability

C.Totrainnewemployees

D.Tohandleguestcomplaints

10.Whatisthetermforthepracticeofmanagingahotelsassetsandliabilities?

A.Hoteladministration

B.Financialmanagement

C.Operationalmanagement

D.Marketingmanagement

二、填空题（总共10题，每题2分）

1.The_______department