现场服务流程及成本结算管理方案.pptxVIP

ScenarioOverview:

Service–On-SiteService

Service–On-SiteServiceSummaryContentMachineryandEquipmentValueChain4OverviewContentE75IndustrialMachineryComponentsServiceProcessing–On-Site-Service-Creationofservicenotification

-Determinationofservicecontract

-Assignmentoftechniciantoproblem

-Creationofserviceorder

-Overallcompletionconfirmation

-Billing

-Serviceordercheckandtechnicalcompletion

-SettlementanddiscountofcoststoservicecontractService–On-SiteService

ManufacturerBP01(CN/CAZH)BP01生产工厂BP01

SAP样本公司代码BP01BP02分销中心BP03区域仓库01Controlling

AreaCompanyCodePlant

Country

CitySalesOrganizationDistributionChannelDivisionOperating

ConcernBP0XSAP样本公司代码BP0XBP0X

公司间处理工厂BP0XBP02BP03OrganizationalStructure–SAPBestPracticesBPCN(CN)01020302010201Service–On-SiteService:ComponentViewSAPCRMSAPR/3SupplierCustomercallsservicecenterto

reportafaultonhisequipment.Changeservicenotificationdocument(specifyingthemalfunction).

Telephonecallmadebythetechnicalservice.Changeservicenotification.Assignpersonresponsible.Createserviceorderfornotification.Serviceorderprocessing.Entersparepartsneededfortherepairatcustomersite.

Checkavailabiltyofspareparts.Advanceshipmentofthesparepartsincustomerconsignmentstock.Confirmationofserviceorderandmaterialused.Servicetechnicianrecordstheinstallation

timeandpartsrequiredforrepairingtheequipment.Createbillingrequest.Checkbillingrequest/conditions.Createbillingdocument.Serviceorderprocessing.Checkcosts/assignsettlementrule.Closetheordertechnically.Discounttheserviceorder.Createservicenotification.CallcenteremployeeentersallthedatafortheservicenotificationinR\3IAC.Servicecontractforcustomerisdetermined.Createsalesorder.Configuration/pricingforconfigurablematerial.Serializedgoodsrecei