专业邮件工作坊学生手册第二讲:了解受众,掌握语气.pdf

专业邮件工作坊学生手册第二讲:了解受众,掌握语气.pdf

LECTURE2THETONE-KNOWYOURAUDIENCE

Introduction

Treatyourreaderstimeasmorevaluablethanyourown!

Thingstoconsider

recipient’sname

educationlevel

position/roleinorganization

familiaritywithissue

receptivenesstomessage

Whichister?

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