2025年客房服务英语口语题.pdfVIP

2025年客房服务英语口语题

考试时间：______分钟总分：______分姓名：______

第一部分听力理解

Youwillhearfiveshortdialogues.Eachdialoguewillbereadonly

once.Aftereachdialogue,therewillbeapause.Duringthepause,you

mustreadthefoursuggestedanswersmarkedA),B),C),andD),and

decidewhichoneisthebestanswertothequestionyouhavejustheard.

1.Youwillhear:(Soundofsomeoneknockingonthedoor)

(Narrator)Whoisknockingatthedoor?

Youshouldchoosefromtheanswers:

A)Thehousekeepingstaff.

B)Themanager.

C)Aguest.

D)Thebellman.

2.Youwillhear:(Soundofaphoneringing,thenagreeting)

(Woman)Goodmorning,SunshineHotel,thisisMaryspeaking.How

mayIhelpyou?

(Man)Goodmorning.IhaveareservationunderthenameofDavid

Lee.Couldyoupleasetellmetheroomnumber?

(Woman)Certainly,Mr.Lee.Justamoment,please...Yes,your

roomnumberis805.Itsonthesecondfloor.

(Man)Thankyouverymuch.

(Woman)Yourewelcome.IsthereanythingelseIcanassistyou

with?

(Man)No,thatsall.Thankyou.

(Narrator)Whatisthemandoingatthehotel?

Youshouldchoosefromtheanswers:

A)Checkingout.

B)Makingareservation.

C)Askingfordirections.

D)Inquiringaboutroomavailability.

3.Youwillhear:(Soundofaguestspeakingtothereceptionistat

thedesk)

(Guest)Excuseme,couldyoupleasetellmewherethecoffee

shopis?Iwanttograbacoffeebeforemymeeting.

(Receptionist)Sure.Thecoffeeshopisonthegroundfloor,

justpastthelobby.Itsnexttotherestaurant.

(Guest)Great,thankyou.

(Receptionist)Mypleasure.

(Narrator)Whatdoestheguestwanttodo?

Youshouldchoosefromtheanswers:

A