客户满意度调查表2026年英文.docxVIP

客户满意度调查表2026年英文

PersonalInformation

1.Name:[Pleaseenteryourfullname]

2.Gender:

[]Male

[]Female

3.Age:

[]1825

[]2635

[]3645

[]4655

[]56andabove

4.Occupation:[Pleasebrieflydescribeyouroccupation]

5.ContactInformation:

Email:[Pleaseenteryouremailaddress]

PhoneNumber:[Pleaseenteryourphonenumber]

GeneralExperience

1.Howoftendoyouuseourproductsorservices?

[]Daily

[]Weekly

[]Monthly

[]Rarely

2.Howlonghaveyoubeenacustomerofourcompany?

[]Lessthan1year

[]13years

[]35years

[]Morethan5years

3.Pleaserateyouroverallsatisfactionwithourcompanyonascaleof110(1beingextremelydissatisfiedand10beingextremelysatisfied).

[]1

[]2

[]3

[]4

[]5

[]6

[]7

[]8

[]9

[]10

ProductRelatedSatisfaction

1.ProductQuality

Howwouldyouratethequalityofourproducts?

[]Poor

[]Fair

[]Good

[]VeryGood

[]Excellent

Doyouthinkourproductsmeetyourexpectationsintermsofquality?

[]Yes

[]No

Ifno,pleaseexplain:[Pleaseprovidedetails]

2.ProductFeatures

Arethefeaturesofourproductssufficientforyourneeds?

[]Yes

[]No

Ifno,whichfeaturesdoyouthinkaremissing?[Pleaselist]

Doyoufindourproductfeatureseasytouse?

[]Yes

[]No

Ifno,pleasedescribethedifficultiesyouencountered:[Pleaseprovidedetails]

3.ProductDesign

Howdoyouratethedesignofourproducts?

[]Unattractive

[]Moderatelyattractive

[]Attractive

[]Veryattractive

Doyouthinktheproductdesignisuserfriendly?

[]Yes

[]No

Ifno,pleaseexplain:[Pleaseprovidedetails]

ServiceRelatedSatisfaction

1.CustomerService

Howwouldyouratetheresponsivenessofourcustomerserviceteam?

[]Veryslow

[]Slow

[]Moderate

[]Fast

[]Veryfast

Didthecustomerserviceteamresolveyourissueseffectively?

[]Yes

[]No

Ifno,pleasedescribetheunresolvedissues:[Pleaseprovidedetails]

Howwouldyouratethecourtesyandprofessionalismofourcustomer