海南航空英语测试题库及答案.docVIP

海南航空英语测试题库及答案

一、填空题（每题2分，共20分）

1.Thecompanyprovides______servicestoensurecustomersatisfaction.

2.Effectivecommunicationisessentialfor______intheaviationindustry.

3.Pilotsmustundergo______trainingtomaintaintheircertifications.

4.The______systemisresponsibleformanagingflightschedulesandroutes.

5.海南航空s______strategyfocusesonimprovingservicequalityandefficiency.

6.The______departmenthandlesallcustomerinquiriesandcomplaints.

7.Flightattendantsaretrainedin______toensurepassengersafety.

8.The______istheprimarydocumentforpass