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bcg -智能代理时代的客户体验新法则 The New Rules of Customer Experience in the Age of Agents.pdf

bcg -智能代理时代的客户体验新法则 The New Rules of Customer Experience in the Age of Agents.pdf

    CUSTOMEREXPERIENCE

    TheNewRulesof

    CustomerExperiencein

    theAgeofAgents

    ByRaakhiAgrawal,EricJesse,KarenLelloucheTordjman,andLachelleTrout

    ARTICLEMAY07,20268MINREAD

    You’reinaclothingstore,appareldrapedoveronearm,andyourphoneinyourfree

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