ISOIEC TS 20000-52022 信息技术服务管理第5部分ISOIEC 20000-1实施指南标准立项发展报告.docxVIP

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信息技术服务管理第5部分：ISO/IEC20000-1实施指南标准立项发展报告

StandardizationDevelopmentReport:Informationtechnology—Servicemanagement—Part5:ImplementationguidanceforISO/IEC20000-1

摘要

关键词

-信息技术服务管理(InformationTechnologyServiceManagement,ITSM)

-实施指南(ImplementationGuidance)

-服务管理体系(ServiceManagementSystem,SMS)

-ISO/IEC20000-1

-技术规范(TechnicalSpecification,TS)

-最佳实践(BestPractice)

-成熟度(Maturity)

Keywords:InformationTechnologyServiceManagement(ITSM),ImplementationGuidance,ServiceManagementSystem(SMS),ISO/IEC20000-1,TechnicalSpecification(TS),BestPractice,Matur