2026热潮褪去 回归现实:AI 时代的客户服务研究报告(第二版).pptx

2026热潮褪去 回归现实:AI 时代的客户服务研究报告(第二版).pptx

STUDY

Whenthehypefades,

realityhits

CustomerserviceintheageofAI

Edition2|2026

POTLOC

Roland

Berger

ThehypearoundAIincustomerservicehasfaded–

buttherealitymaybeevenmorecompelling.Inlast

yearsstudy,around95%ofrespondentssaidthey

wereusingAIincustomerservice.

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