旅游管理专业英语听说能力提升试题.docxVIP

旅游管理专业英语听说能力提升试题

考试时长：120分钟满分：100分

班级：__________姓名：__________学号：__________得分：__________

一、单选题（总共10题，每题2分，总分20分）

1.Whilediscussingtravelitineraries,atourguideshouldusewhichofthefollowingtonestoensureguestsfeelcomfortableandengaged?

A.Formalandauthoritative

B.Casualandenthusiastic

C.Monotoneandtechnical

D.Sarcasticandhumorous

2.Inahotelcheck-inscenario,whatisthemosteffectivewaytohandleaguestcomplaintaboutroomcleanliness?

A.Ignoringthecomplaintandofferingadiscountlater

B.Apologizingimmediatelyandar