ISOIEC TS 20000-52022 信息技术服务管理第5部分ISOIEC 20000-1实施指南标准立项发展报告.docxVIP

ISO/IECTS20000-5:2022信息技术服务管理第5部分：ISO/IEC20000-1实施指南标准立项发展报告

StandardizationDevelopmentReport:Informationtechnology-Servicemanagement-Part5:ImplementationguidanceforISO/IEC20000-1

摘要

关键词：信息技术服务管理；ISO/IEC20000；实施指南；服务管理体系；标准实施；持续改进；国际标准

Abstract

Withthecontinuousaccelerationofglobaldigitaltransformation,InformationTechnologyServiceManagement(ITSM)hasbecomeacoremanagementdomainfororganizationstoensureITservicedeliveryqualityandenhanceoperationalefficiency.TheISO/IEC20000series,astheonlyinternationalstandardizationframeworkinthefiel