GBT 47948-2026 电子商务家政 平台服务质量评价指标体系标准立项发展报告.docxVIP

电子商务家政平台服务质量评价指标体系

StandardizationDevelopmentReport:EvaluationIndicatorSystemforServiceQualityofE-commerceHousekeepingPlatforms

摘要

关键词：电子商务家政；服务质量；评价指标体系；国家标准；平台治理；标准化

Abstract

Withthedeepintegrationofdigitaltechnologyandresidentiallifeservices,e-commercehousekeepingplatformshavebecomethecorecarrierofdigitaltransformationinChinashousekeepingserviceindustry.However,issuessuchasunevenplatformservicequality,lackofevaluationstandards,andinsufficientregulatorybasishavebecomeincreasinglyprominent,severelyconstrainingthehigh-qualitydeve