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2027年客户体验趋势报告 From infuence to action Why brands must apply AI intentionally as it takes a more autonomous role in CX..docx

2027年客户体验趋势报告 From infuence to action Why brands must apply AI intentionally as it takes a more autonomous role in CX..docx

    ACXIOM

    Frominfluencetoaction:

    WhybrandsmustapplyAl

    intentionallyasittakesamoreautonomousroleinCX.

    2027CXTRENDSREPORT

    Foreword

    WeallknowtheuseofAlisevolvingquickly.ButcheckoutourannualCXTrendsReportsandyoulsee

    justhowmuchhaschangedinthe

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