培训课件：物业经营管理.pptVIP

物业经营管理 第一节 物业经营管理的概念 第二节 物业经营管理的层级和经营内容 第三节 公司房地产管理 第四节 物业经营管理行业的未来发展 第三节 公司房地产管理  正常运行 资产回报 预算约束和绩效量测 适当的空间使用成本 劳斯来斯的品味和追求/丰田公司的成本预算 不情愿处置过剩空置物业的心态 短期目标 物业管理预算 全部空间使用成本 长期目标 组合投资管理 公司房地产管理的主要挑战，是如何平衡来自三个不同方面的需要 企业运行 物业 公司房 地产管理 股东 连通性 股票价格 公司房地产管理软件界面 第四节 物业经营管理行业的未来发展 1.现状 1）还处在以住宅小区为主要对象的物业管理这样一个初级阶段； 2）对于大型公共和商业设施的管理，还停留在运行层面操作和维护管理； 3）设施管理等更高层次的物业资产管理，还只停留在探索阶段，远远没有达到专业化管理的程度。 第四节 物业经营管理行业的未来发展 2.未来发展方向 用设施管理的理念来拓展物业管理服务：学校、医院、文体设施、公共服务设施、企业房地产等； 发展商业房地产管理能力，满足商业房地产投资者的需求； 加速物业管理人才的培养和培训，充分利用现代IT技术等，吸引优秀人才服务于房地产资产管理领域； 提高资源利用效率、满足可持续发展要求（空气、水、噪声、环保材料、能源节约、垃圾处理、绿化、生态，信息技术应用）； 提高对全社会对物业经营管理重要程度的认识： 对GDP的贡献会逐渐超过房地产开发； 延长物业经济使用寿命，提高社会资源利用效率。 * Over 3 years ago our firm decided to invest over 40 million dollars on developing what we refer to as industry best practice prints on what typical companies process encompasses in order to better serve them in their technology choices. Many vendors are amazed that they do not have the functionality to handle the majority of the tasks in the process. This is a terrific opportunity for vendors and outsource providers to understand the process needs fully in order to bring the most robust solution to your clients. In the area of corporate real estate for instance there are some 12 core processes, 78 sub processes and almost 1,000 tasks associated with providing corporate real estate services. At the onset of a business case, you need to understand the current state holistically. So if strategic planning has mostly manual processes with little system support you need to understand that. Many people approaching this world of e-ennoblement missed the big picture. It was never about the tools. It was about changing the way we do business. It is the lens with which we view all that we do. So after you understand all the processes you currently have you then need to hone in on those that you will build a robust business case for and justify making change. Just as an example we have chosen the work order managemen