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* I’m going to discuss four areas that we believe you can harness the power of the Internet to actually obtain the goals of workforce optimization. Firstly, I’m going to talk to the business practices, and how you need to have an Internet-based HR solution to begin. Around that you need to have the capabilities of improving your internal efficiencies, looking at how you’re actually performing transactions, and then taking the information that you have and presenting that, and delivering knowledge through the Internet as well. And of course being able to do this on a global basis. So these are the four areas that I’m going to focus on as we go through the presentation. * * Let’s move on. The second area where I believe you can obtain efficiencies within your organization is by getting more accurate intelligence about your workforce, understanding our workforce within our enterprise as well as how it’s impacting outside of our enterprise. We look at business intelligence, or workforce intelligence, in three ways, in defining it in three ways. Firstly, management by objective. That means you set up and you define your key performance indicators; you set targets. These targets could be strategic or operational, depending on what’s actually happening in your environment. And the key performance indicators can be set to the roles and responsibilities you have within the organization. The second area is management by exception. So where you find that these targets or these key performance indicators have been met or in fact overachieved, you can be highlighted or alerted to that fact. From that you may want to draw down and find more information, more factual information about why this has actually occurred. The third area is management by fact. Let me put this in an example for you. If you have, or it’s very important for you at the time, to maintain current information about manpower analysis – what’s your turnover rate; do we have a lot of attrition occ
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