商务便函与便条.pptVIP

商务便函与便条 Part One Courtesy 1 使用礼貌友好词汇 2 体谅对方的写作态度 You-Attitude 3 措辞得体 Appropriate Wording a. 避免消极词汇 b. 使用礼貌词汇 4 避免使用有性别歧视之嫌的词语 5 及时答复 Timely Reponse 6 合适的时态——虚拟语气 1. 使用礼貌友好的词汇 Thank you for your letter of yesterday. Thank you for your prompt reply. Thank you for helping us in this respect. Thank you for your information. 2. 体谅对方的写作态度(You-Attitude) Writer emphasis: We are shipping your order on Friday. Reader emphasis: You will receive your order by Monday, October 10. Writer emphasis: To reduce our costs, we are changing the billing system. Reader emphasis: To provide you with clear records, we are changing our billing system. 3. 避免采用消极性的词汇或句式 Negative Wording: The office is closed after four Oclock, Positive Wording: The office is open until four Oclock. Negative Wording: When I received your complaint, I checked our records. Positive Wording: When I received your letter, I checked our records. 4. 避免使用有性别歧视之嫌的词语 用“person”代替第三人称单数。 例如: Instead of: Please share this report with your supervisor. He will find it interesting. Say: Please share this report with your supervisor, who will find it interesting. 5. 及时答复(Timely Response) 例：We will examine your camera to determine the shutter-response problem and have it back to you within three weeks, if repairs axe needed, I will call you for approval to make the repairs. Mr. Smith is out of the office until the end of the month. I am sure he will be able to provide you with all of the information you requested when he returns. 6. 虚拟语气 Because you delayed so long in your response, Model GSF is off stock. 改为：If I had known your needs before May 20, I could have shipped Model GSP immediately. 文体“八不要”： 不要用And引导一个句子。 不需要括号 不要缩写 不要引用 不要one-word sentence. 不要使用口语谚语、比喻 不要使用过多修辞性的句子。 不要忘了自己在题目中的身份！ Part One 分类 告知信息类 inform 布置安排类 arrange 征求意见类 request 询问信息类 enquire 求助申请类 apply 推荐建议类 suggest 1 告知信息类-1 You are a manager at an auditors called Golding Co. Your company has just merged (联合兼并) with a competitor to