9erobbins_01管理与组织导论.pptVIP

管理与组织导论 第一章 要点概览 谁是管理者 Explain how managers differ from non-managerial employees. Describe how to classify managers in organizations. 什么是管理 Define management. Explain why efficiency and effectiveness are important to management. 要点概览 管理者做什么 Describe the four functions of management. Explain Mintzberg’s managerial roles. Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting managers’ jobs. Explain why customer service and innovation are important to the manager’s job. 要点概览 什么是组织 Desc