DMAIC——过程改进方法.pptVIP

案例研究：DMAIC应用 Case Study: Applying DMAIC 34 情景 Situation ? 某专业计算机公司，有数量不多的大客户 Specialty computing company with a relatively small number of large customers ? 客户喜欢该公司的产品但是不愿意与他们做生意 Customers loved the company’s product but hated doing business with them ? 客户的主要担忧的是处理信用凭单的时间 A key customer concern was how long it took to process credit vouchers ? 出现信用凭单主要有三个原因 Three main reasons for credit vouchers: 顾客修改订单 Customers changed their minds about orders 发出了错误的订单 Incorrect orders were sent out 运输中货品损坏 Product damaged in shipping ? 他们组建了两个团队，一个队致