旅游服务实用英语unit_15.pdfVIP

Unit 15 Dealing with Complaints Part 1 Situational Dialogues 1. Mr. Brown, together with his wife, has stayed one night at the hotel. Now he is complaining to the tour guide, Mr. Wang, about the room conditions. He demands to move to a quiet room. Mr. Wang: Is everything all right, Mr. Brown? Mr. Brown: Well, actually, nothing is right in my room. Mr. Wang: What seems to be the problem, Mr. Brown? How can I help you? Mr. Brown: You can help me by putting my bathroom right. It’s in a terrible condition. When I took t