凯宾斯基基础英语培训手册.doc

Greeting 问候 Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好，先生/夫人！ How are you today, sir? 您好吗，先生？ How do you do! 您好吗？ How are you doing ? 最近好吗？ Nice to meet/see you! 很高兴见到你！ Welcome 欢迎 Welcome to Kempinski Hotel Dalian! 欢迎光临大连凯宾斯基饭店。 Welcome to our restaurant. 欢迎光临本餐厅。 We’re glad to see you again. 很高兴见到您。 Asking/inquiring 询问/征询 May I have your name, please? 可以告诉我您的名字吗？ Your initials, please? 请告诉我您姓名的首字母。 May I have your signature here, sir? 请您在这里签字。 Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？ What do you think of our service? 您觉得我们的服务怎么样？ May I know your name/room number? 能告诉我您的名字/房号么？ May I know whom I’m talking to? 请问您是哪位？（打电话时用） May I be of your service, madam? 请让我为您服务，夫人。 May I recommend our xx to you, sir? 先生，我向您推荐xx。 How about a xx? xx怎么样？ Would you like me to book you a xx? 为您预订xx，可以吗？ Would you like to sit by the window? 您喜欢坐窗边的位置吗？ Would you like to have a cup of tea? 您来一杯茶吗？ Is there anything else I can do for you, madam? 夫人，您还有什么需要吗？ Expressing good wishes祝福 Have a pleasant stay with us, Sir. 愿您和我们共度好时光。 Have a nice day/ a pleasant evening/ a good weekend! 祝您今天/今晚/周末愉快！ Enjoy your stay/ day. 祝您愉快！ Happy New Year/ Birthday! 新年/生日快乐！ Merry Christmas! 圣诞快乐！ Answers to good wishes对祝愿的回答 You too, Mr. xx /Ms. /Mrs. /Miss. 也祝您愉快！ The same to you, sir/ madam. 也祝您愉快！ Expressing thanks 致谢 Thank you very much. 非常感谢。 Thank you for coming. 谢谢您的光临。 Thank you for being so understanding. 谢谢您的理解。（得到谅解时用） That’s very kind of you. Thank you very much. 您真是太好了！谢谢！ Answers to thanks对致谢的回答 You are welcome. 不用谢 With pleasure. 别客气 My pleasure. 乐意为您效劳！ Glad to be of service. Please feel free to contact us anytime. 很高兴为您服务，请随时与我们联系。 Apologizing致歉 Excuse me. 不好意思，打扰一下！ I’m awfully sorry. 真是很抱歉！ I beg your pardon. 请您原谅！ Excuse me for interrupting. 抱歉，打扰一下。不得不打扰客人时） Sorry to have bothered you. 抱歉，打扰了！（打扰客人后） I’m very sorry. There could have been a mistake. I do apologize. 对不起，可能出了什么差错，我真诚向您道歉。（有投诉时） I’m sorry. I’m being called.