金凯悦酒店员工流失现象的原因及对策.doc

吉林大学珠海学院 毕 业 论 文 金凯悦酒店员工流失现象 的原因与对策 系　　　　　　别： 旅游管理 专业名称： 旅游管理 学生姓名： 学　　　　　　号： 指导教师姓名、职称： 完成日期 2009年5 月1日金凯悦酒店员工流失现象 的原因与对策 摘 要 酒店作为我国目前发展最为迅速的行业之一,为社会提供了大量的就业机会。但酒店自身则面临着人员流失率高的威胁,其流失率甚至超过了组织期望值,直接影响企业的持续发展。随着酒店业竞争的日益激烈，酒店员工的高流失率成为困扰酒店发展的难题。通过在江门酒店中的工作经验，就怎样利用人力资源部来留住员工，特别是那些大学生或优秀员工，以及从员工不同的需求来分析酒店管理中所存在的问题，就理论层次分析酒店员工流失的原因，当可对症下药，研究寻找解决方案。 关键词：酒店员工;流失率;影响;对策 The Reasons and Countermeasures of the Employee Flowing of the Gladden Hotel Abstract Hotels have offered a large number of employment opportunities for society as one of rapid development industries in our country. Where as hotels face threat from the high loss rate of personnel’ demission that even exceeds expected numerical value, as a result, loss directly influences the sustainable development of enterprises. Following the upgrading of competition in hotels, the high rate of employee has become a great obstacle for the development of hotels. In order to solve the problem, guided by working in the Gladden Hotel, this paper has proposed effective solutions with the base of factors analysis to employee flowing in hotel. I want to find that how to use the human resource department to leave the staffs, specially the university students and the excellent staffs. In the opposite, different staff has different demands, this hotel has many problems in management .The result is instructive for the healthy development of hotels in theories and practice. Key words：Hotel employeesRate of loss ；Effect ；Countermeasures 目 录 前 言……………………………………………………………………………………………1 1 江门金凯悦大酒店员工管理状况……………………………………………………………2 1.1 酒店员工管理类型、特征………………………………………………………………2 1.1.1 酒店员工管理的类型………………………………………………………………2 1.1.2 员工管理特征………………………………………………………………………2 1.2 员工管理优势与劣势……………………………………………………………………2 1.2.1 酒店人力资源管理的优势…………………………………………………………2 1.2.2 酒店人力资源管理的劣势…………………………………………………………3 1.3 酒店员工的离职情况……………………………………………………………………3 2 员工高离职率对酒店经营的影响……………………………………………………………4 2.1 对酒店正常营业的影响……………………………………………