医疗机构员工满意度与经营绩效相关性之实证研究.pdfVIP

Modern Management 现代管理, 2012, 2, 150-159 doi:10.4236/mm.2012.24026 Published Online October 2012 (/journal/mm.html) An Empirical Study on the Relationships between Job Satisfaction and Organizational Performance in Healthcare Settings Weimin Huang, Hengshao Hsu Graduate Institute of Healthcare Information Management, Chung Cheng University, Chiayi County Email: seldom1112@ Received: Apr. 22nd rd th , 2012; revised: Aug. 3 , 2012; accepted: Aug. 14 , 2012 Abstract: The purpose was to study the relationships between the job satisfaction and organizational performance. The substantial suggestions of employees and the potential factors of turnover were thoroughly analyzed in this study. Moreover, the managerial strategy to deal with turnover rate and to establish the good compromise between healthcare consumers and providers will be the key concept for the healthcare settings. Therefore, Organizational culture, internal customers’ satisfaction, turnover reduction and healthcare quality are the critical issues needed to be investigated. The research samples were drawn from a certain regional hospital in southern Taiwan. The research design was structured survey study. The significant findings in this study were following: 1) for job satisfaction: a) distances from home, harmony with colleague and religion motivation were the three critical factors to encourage employee to stay b) both job characteristics and leadership/communication were more satisfied rate c) for the dissatisfied staffs, nurses with working experience 2 - 5 years, non-administrative position,