Email_communication_20090306资料.pptVIP

Emailing Communication skills Structure Characteristics of Emails When to Use What General Rules British or American? Addressing People Signing off Abbreviations and Emoticons Characteristics of Emails Written Semi-formal communication Neither explicitly direct, nor indirect May be quick to write, slow to get answered Easily trackable Easily missusable When to Use What Is the recipient your colleague? How well do you know him/her? Have you met him/her personally? How frequent is your communication? What is the purpose of writing? Is he/she of the same age, culture, position, gender as you? W